STASH Pass FAQ

What is STASHPass?

Stash & Co. is no ordinary cannabis store. With an aim to embody cannabis culture rooted in inclusivity, community, arts & music, we leverage the ‘people factor’. At Stash & Co, our customers are everything to us. We don’t just say it. We show it.

STASHPass gives you access to exclusive offers on accessories and apparel while giving you the inside scoop on Stash & Co. updates and events. STASHPass allows you to become an active part of our collective and to contribute to your community through our philanthropic initiatives, all while reaping the rewards of shopping Stash.

Who can join STASHPass?

You can join STASHPass if you are of legal age Ontario (19+) and hold valid government-issued ID.

How do I join STASHPass?

Joining STASHPass is easy & free. No purchase necessary. No catch. Simply visit any of our Stash & Co. retail locations & speak to one of our Budtenders. Sign up with your full name, mobile number and receive Stash swag on the spot. Then, save the Stash & Co mobile wallet app to the home screen of your mobile device to keep track of your points, view exclusive offers & see your rewards. Every time you make a purchase at Stash & Co., you will be automatically rewarded for your visit. Check in with one of our Budtenders during your visit to check your point balance and your eligibility for in-store rewards.

Where is Stash & Co. in the App Store?

As cannabis is deemed an illegal substance in the United States of America, we are unable to list our application on official app stores. However, using mobile wallet technology, we can bring Stash & Co. to your fingertips via a link sent upon signing up for your STASHPass or using the in-store QR-codes provided.  

What personal information do you require?

To join STASHPass, we require your full name & mobile phone number. At your request, you can be added to our e-mail newsletter list to receive store updates, exclusive promotions & offers. Your privacy is of the utmost importance to us. STASHPass is subject our Privacy Policy. We do not disclose any personal information gathered through the use of the STASHPass mobile wallet application.

Can I use my STASHPass at different Stash & Co. Locations?

Yes, you can. No matter which Stash & Co. store you visit, your points will still be added to your existing customer profile. You will receive text communications from each location for various promotions and store-exclusive offers. You can opt-out at anytime by using the prompts provided in our text communications, or write us at customerservice@thestashandco.com to have your communication preferences changed.

How do I start earning points?

Sign-up with one of our Budtenders in-store to instantly begin earning points. Points are earned through every purchase made at Stash & Co., including online orders (if the name & information used to place the order matches that of your STASHPass profile). When using your mobile wallet, you can check your points, see redeemable rewards, and browse our live menu. You will receive 10 points for every dollar spent in-store (rounding up to the nearest dollar i.e., $10.01 spend = 111 points). Unfortunately, we cannot award points for tax. 

When do I receive my points?

You will receive your points shortly after a purchase. Please refresh your mobile wallet application. If your points fail to update, speak to an in-store Budtender or send us an inquiry at customerservice@thestashandco.com with the subject “StashPass | Point Error”.

Can I transfer my points to another person?

Unfortunately, you cannot transfer your points to another person at this time.

How do I access my customer profile?

When first signing up with STASHPass, our in-store budtenders will assist you in setting up your mobile wallet application. Once the application is bookmarked on the home screen of your device, you can access your customer profile by clicking on the application and selecting the person icon on the bottom of the screen. If you continue to have trouble accessing your profile, contact customerservice@thestashandco.com or visit us in-store for assistance.

Where can I see my points?

On the mobile wallet application, you can view your points by selecting the badge icon on the bottom left corner of your screen. Here, you can view your current redeemable points, your points incurred to date and your tier standing. Your point count is also visible on in-store receipts printed at POS.

How do I redeem my points?

As you gain points, additional rewards, perks, accessories, events, and experiences are unlocked. To redeem your rewards, visit your nearest Stash & Co. location and speak to one of our friendly Budtenders. There, show us your customer profile and your desired reward of choice. Your redeemable rewards can be found on the rewards page on the mobile wallet application. Note: the customer profile for which rewards are being redeemed from must match the valid government-issued identification of the customer who is personally redeeming the reward in-store. In other words, you must prove that it is your reward that you are redeeming.

How do I see how many points I need to redeem a reward?

By opening the mobile wallet application and pressing the badge icon, you can view rewards you can redeem for points. Here, you can view available rewards with photos and their attached point values. Please ensure that you are in the presence of one of our budtenders when redeeming your reward. Be sure to redeem fast when you see something you like – rewards are only offered while supplies last.

Can I redeem multiple rewards in the same transaction?

Yes, you can! There is plenty of love to go around.

How will I receive my reward?

All rewards are to be redeemed in-store in the presence of a Budtender.

I have made purchases at Stash & Co. prior to joining STASHPass. Can I retroactively redeem my points?

Unfortunately, your STASHPass points are not retroactive and only earned once you sign-up to be a member of STASHPass.

Further Questions?

Please contact us at customerservice@thestashandco.com for any STASHPass information, customer service, questions and / or inquiries.